Dear Commander,
Thank you for your supports to Metal Slug: Commander. We are honored to have created and shared an unforgettable gaming experience with you.
Metal Slug: Commander and its related services will be officially terminated at 7:00 on November 30, 2022 (UTC+0).
All commanders who have unused Paid Gems at 7:00 on November 30, 2022 (UTC+0) can ask for a refund.
l Commanders Eligible for a Refund
All commanders who have unused Paid Gems at 7:00 on November 30, 2022 (UTC+0) can ask for a refund.
l Deadline for Refunds
All commanders can ask for a refund from 7:00 on November 30, 2022 (UTC+0) to 7:00 on January 31, 2023 (UTC+0).
l How to Apply for a Refund
If you need to apply for a refund, please send the following information to: services@snk-corp.cn.
Your email address.
Your commander ID (please find your ID by tapping "Avatar" > "Main Screen" on the main screen).
The number of your unused Paid Gems at the termination of this game.
Screenshots of payment for Paid Gems on App Store or Google Play. Please provide the screenshots of your last 3 orders, or all the orders if you have fewer than 3 orders.
Since you will not able to enter the game after the official termination, please take screenshots of the number of your unused Paid Gems and other information in advance. (Note: Gems earned from channels other than direct top-ups are not counted as Paid Gems. For example, the extra Gems you earned from the Double First Top-up event are not counted as Paid Gems.)
l How to Get Your Refund
Once we confirm your refund request, we will send you App Store or Google Play gift cards (based on your top-up platform) at the rate of 65 Paid Gems = 1 USD. Gift card information will be sent to your email address. If you paid in a currency other than USD, we will send you App Store or Google Play gift cards in your top-up currency, based on the exchange rate of your top-up platform on the day our game is terminated.
If no problems occur, your refund request will be processed by February 28, 2023.
If you have any questions regarding refunds, please contact us via the email address: services@snk-corp.cn.
l Notes
The information you provide will only be used to process your refund. After the refund is made, we will delete your information in accordance with legal requirements.
By sending us an email, you understand and agree to the purpose and content of this refund notification. This agreement is irrevocable.
Metal Slug: Commander Operation Team