ANNOUNCEMENT

 

Dear Commander,

Thank you for your supports to Metal Slug: Commander. We are honored to have created and shared an unforgettable gaming experience with you.

Metal Slug: Commander and its related services will be officially terminated at 7:00 on November 30, 2022 (UTC+0).

 

All commanders who have unused Paid Gems at 7:00 on November 30, 2022 (UTC+0) can ask for a refund.

 

l  Commanders Eligible for a Refund

All commanders who have unused Paid Gems at 7:00 on November 30, 2022 (UTC+0) can ask for a refund.

l  Deadline for Refunds

All commanders can ask for a refund from 7:00 on November 30, 2022 (UTC+0) to 7:00 on January 31, 2023 (UTC+0).

 

l  How to Apply for a Refund

If you need to apply for a refund, please send the following information to: services@snk-corp.cn.

 

ž   Your email address.

ž   Your commander ID (please find your ID by tapping "Avatar" > "Main Screen" on the main screen).

ž   The number of your unused Paid Gems at the termination of this game.　

ž   Screenshots of payment for Paid Gems on App Store or Google Play. Please provide the screenshots of your last 3 orders, or all the orders if you have fewer than 3 orders.

Since you will not able to enter the game after the official termination, please take screenshots of the number of your unused Paid Gems and other information in advance. (Note: Gems earned from channels other than direct top-ups are not counted as Paid Gems. For example, the extra Gems you earned from the Double First Top-up event are not counted as Paid Gems.)

l  How to Get Your Refund

ž   Once we confirm your refund request, we will send you App Store or Google Play gift cards (based on your top-up platform) at the rate of 65 Paid Gems = 1 USD. Gift card information will be sent to your email address. If you paid in a currency other than USD, we will send you App Store or Google Play gift cards in your top-up currency, based on the exchange rate of your top-up platform on the day our game is terminated.

ž   If no problems occur, your refund request will be processed by February 28, 2023.

 

 

If you have any questions regarding refunds, please contact us via the email address: services@snk-corp.cn.

 

l  Notes

ž   The information you provide will only be used to process your refund. After the refund is made, we will delete your information in accordance with legal requirements.

ž   By sending us an email, you understand and agree to the purpose and content of this refund notification. This agreement is irrevocable.

 

Metal Slug: Commander Operation Team